By role

The people who run a flight school

A profile is the kind of organisation you are — a club, a DTO, an ATO. A persona is the job you do inside one. A Head of Training exists at a DTO, an ATO and an academy; an instructor exists everywhere. Each role below shows what is hard about the job today, and the operating profiles it appears in.

Head of Training

Owning the standard and the progression of every student while the evidence for it lives in six people’s spreadsheets.

Appears in

Operations Manager

Making the day work when a snag, a sick instructor or a weather call invalidates half the board and nothing tells you what moved.

Appears in

Chief Flying Instructor

Holding responsibility for who is signed off to fly what, with privileges and currency tracked on paper and in memory.

Accountable Manager / Director

Carrying the regulatory and commercial accountability for the organisation without a single trustworthy view of its state.

Appears in

Safety & Compliance Manager

Running reporting, risk and the audit trail as a continuous function, not a fortnight of reconstruction before an inspection.

Appears in

Maintenance Controller

Keeping the fleet legal and available when the schedule books aircraft that maintenance already knows are about to go out of hours.

Instructor

Publishing availability, closing records and signing off lessons between flights, on a phone, without a desk or a laptop.

Student

Knowing what is booked, what is next in the syllabus, and whether today’s lesson is actually going ahead.

Appears in

Deeper role-by-role pages — what a week looks like for each — are on the way. In the meantime, each organisation page walks the day for that shape end to end.

Not sure where you fit?

Start from the kind of organisation you run — the roles follow.