Help centre
How can we help?
Answers for people running a school on FlyerOS. Search for a task, or browse by topic below.
New to FlyerOS and still deciding? The resources section is written for that. This is for using the product day to day.
People, roles and permissions
6- Adding an instructor or staff memberHow to add instructors and staff, and record the qualifications the scheduler reads.
- Assigning instructors to studentsHow to assign an instructor to a student, what the assignment changes, and how to manage load and cover.
- Instructor flight-time limitationsHow FlyerOS tracks instructor duty and flight-time limits and projects them forward so a booking cannot breach them.
- Inviting someone to log inHow to give a person a login, the difference between adding someone and inviting them, and how to revoke access.
- Tracking qualifications and expiryHow the compliance view shows every licence, rating and medical across your people, and warns before they lapse.
- Understanding roles and permissionsWhat a role is, why access is granted by capability rather than by job title, and how to decide what each person sees.
Getting started
4- Adding your first studentHow to add a student to your organisation so you can enrol and schedule them.
- What FlyerOS is, and how the pieces fitA one-page picture of FlyerOS, the schedule, the operating day, records and the fleet, all reading from the same data.
- Your dashboard and the Action Required listWhat the dashboard shows, and why the Action Required list is worth clearing before anything else.
- Your first week with FlyerOSThe order to set things up in, locations, aircraft, roles, people, a course, then your first booking.
Fleet and maintenance
3- Aircraft status, and what makes one unbookableWhat each aircraft status means, and the reasons an aircraft stops being available to book.
- How maintenance due dates affect the scheduleHow a maintenance requirement coming due makes an aircraft unbookable before the limit is reached.
- Reporting a defectHow to raise a defect against an aircraft, what happens to the schedule, and how deferral works.
The operating day
5- Checking in a flightHow to check a flight in on the operations board, and what check-in confirms before dispatch.
- Closing out a flightHow to close a flight cleanly so its times, counters and sign-off flow through the rest of the system.
- How the operating day runs in FlyerOSThe shape of a flying day, check-in, the pre-dispatch gate, dispatch, and a clean close-out.
- Recording counters, and why they can't go backwardsHow aircraft counters are recorded, why a reading cannot decrease, and how to fix a genuine mistake.
- The pre-dispatch gate, and what it stopsThe final checks a flight passes before it is released, and why they run again at dispatch.
Scheduling and bookings
8- Drafts, and publishing a rosterHow to plan a roster privately in a draft and publish it when it is ready, so students never see an unfinished schedule.
- How eligibility is checked at the time of the flightFlyerOS checks a booking against how the world will be when the flight happens, not how it is when you book.
- Making a bookingHow to book an aircraft, instructor or room, and what happens the moment you try to confirm it.
- Overriding a warning, and who mayThe difference between a hard block and a warning, who is allowed to override one, and why every override is recorded.
- Requesting a booking as a memberHow to ask for an aircraft or a lesson from your phone, and what happens after you send the request.
- The auto-schedulerHow FlyerOS builds a draft schedule from your demand and rules, and why you still approve it before it goes live.
- What the schedule checks before it accepts a bookingThe full set of things FlyerOS checks before a booking is allowed to stand, in one place.
- Why was a booking blocked?A blocked booking always tells you the reason. Here is how to read it and what to do next.
Training records and syllabi
6- Enrolling a student on a courseHow to place a student on a published version of a course so their training record starts tracking.
- Grouping students into a cohortHow to create a cohort, add students to it, and what a cohort makes easier.
- How courses, versions and enrolments fit togetherThe three ideas at the heart of training records, a course, a published version of it, and a student enrolled on that version.
- Recording a solo authorisationHow to authorise a student to fly solo, what it lets them do, and how to withdraw it.
- Setting up a courseHow to create a course, add its exercises, and publish a version students can enrol on.
- The difference between an exercise and a lessonAn exercise is a fixed item in the syllabus; a lesson is a flight you actually flew. Here is how they relate.
Your account
3- Exporting your dataHow to get your records out of FlyerOS, what you can export, in what form, and why there is no charge or notice period.
- How pricing worksFlyerOS is priced per aircraft per month, with unlimited users and no minimum. Here is exactly how the bill is worked out.
- What counts as an aircraft on your billExactly which aircraft are billed in a month, how simulators are counted, and what happens when one is sold or grounded.